Skype Online user is disabled, although Skype Online license assigned!

If you get login problem in Skype Online the first thing is to check if the user has the correct license.



If the user still have problem to log in, I would recommend to run power shell command to see the properties for that specific user.



Get-CsOnlineUser -Identity firstname.lastname@domain.com | fl SipAddress,DisplayName, OnPremHostingProvider, Enabled


In this scenario you will see that the user is disabled and also OnPremHostingProvider = SRV


This can happens if you have an old On-Prem solution.





In local Active Directory you will see "msRTCSIP-DeploymentLocator" = SRV.



Click on Clear



Then OK


Wait for Directory Sync from Active Directory to Azure AD



After DirSync the user is automatically enabled