Tuesday, June 21, 2016

Saving phone number disabled due to the server policy

Do you get this error when you log on Skype for Business on an iOS Device?




If yes, then you probeably have problems with "Call me back" feature? In certain scenarios, you may not want to use VoIP. This may be related to poor network where you do not have neither WiFi, 3G or 4G networks.
In these scenarios, you would like to be called back from the Skype server instead of dialing into itself whith entering dialin number and enter a long code.


With SfB version 6.5.0.177 on iOS, then you will get this warning when trying to save your own mobile number which is also stored in Active Directory.


If you remove the mobile number in Active Directory, you don`t get this warning and the Call me back Works.


This don`t happens with Windows Phone or Andriode!


Microsoft is trying to make a fix for this in the future


5 comments:

  1. Hello - Where are you removing this from in Active Directory? I have a user using the most recent iOS S4B client and receives this error.

    Thank you.

    ReplyDelete
  2. Hi! You need to remove the phone number on the Active Directory object for the user.

    ReplyDelete
  3. The user did not have a phone number associated on the AD object. I ended up deleting and recreating the user's S4B account and that resolved my issue.

    ReplyDelete
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