Skype Online - Call Quality Dashboard

If you run Skype Online I would strongly recommend to use Call Quality Dashboard (CQD). With CQD you can see quality report of calls made using Skype for Business.

You must first make sure to enable Call Quality Dashboard (CQD) in the Office 365 portal.

If you go to Server - Client reports, you will see that Wired Inside and Wifi Inside is empty. The reason for this empty information is that you never has populate CQD with your own information.

To upload you own subnet and building, you can click on Tenant Data Upload
I prefer to work in Excel. Then save the file as tab file. After you save the file as tab, you will see the format txt. You cannot import txt file, but if you rename the file ti *.tsv it works fine.

(HEADERS AND DATA ORDER BELOW NOT INCLUDED IN TSV)
Network,NetworkName,NetworkRange,BuildingName,OwnershipType,BuildingType,BuildingOfficeType,City,ZipCode,Country,State,Region,InsideCorp,ExpressRoute

After you upload the tsv file you will see the Process Status = In Progress

After 3-4 hours you will then see status is Processed. With this status you can start playing with the reports.

If you go to Server - Client reports, you will now see that Wired Inside is populated with data

After you upload you own building data you can filter on location. "Location Enhanced Reports - Buildings - Wired and then filter

Read this article to understand more about CQD: https://support.office.com/en-us/article/Turning-on-and-using-Call-Quality-Dashboard-in-Skype-for-Business-Online-553fa13c-92d2-4d5c-a3d5-41a073cb047c?ui=en-US&rs=en-US&ad=US





Skype Online user is disabled, although Skype Online license assigned!

If you get login problem in Skype Online the first thing is to check if the user has the correct license.



If the user still have problem to log in, I would recommend to run power shell command to see the properties for that specific user.



Get-CsOnlineUser -Identity firstname.lastname@domain.com | fl SipAddress,DisplayName, OnPremHostingProvider, Enabled


In this scenario you will see that the user is disabled and also OnPremHostingProvider = SRV


This can happens if you have an old On-Prem solution.





In local Active Directory you will see "msRTCSIP-DeploymentLocator" = SRV.



Click on Clear



Then OK


Wait for Directory Sync from Active Directory to Azure AD



After DirSync the user is automatically enabled

Assign PSTN Conferencing add-on license for single user or multiple users

First of all, you need to buy PSTN Conferencing license. If you have E5 license, PSTN Conferencing will be part of the package. But if you run E3 license, then you need to buy PSTN Conferencing as an add-on.


This article will describe how to assign this add-on for a single user or multiple users.



You can assign this add-on in the Office365 Portal as well, but this article will explain how to do this in power shell


Download and install Microsoft Online Services Sign-In Assistant for IT Professionals RTW
Download and install Windows Azure Active Directory Module


Once you get the modules installed, use the Power Shell commands below to assign the license.



Start Windows Azure Active Directory-module



Type Import-Module MSOnline to import Azure Active Directory module into your PowerShell session



Type $credential = get-credential to enter administrative credential



Type Connect-MsolService -Credential $credential to establish Online Services connection to Azure Active Directory



Type Get-MsolUser -UserPrincipalName firstname.lastname@company.com | fl


In this example you will see that the user only have E3 license.




Type Set-MsolUserLicense -UserPrincipalName firstname.lastname@company.com -AddLicenses "company:MCOMEETADV"



Then run the Get-MsolUser again and you will see the new license assigned






The end user will now get a mail from Microsoft Online Services Team with this information.



The next time this user creates a Skype meeting, there will be information how to call in to this meeting from the phone.




If you want to enable this license for multiple users, Microsoft has created a script that can be used.


#Create a text file with a single row containing list of UserPrincipalName (UPN) of users to license. The MSOLservice uses UPN to license user accounts in Office 365.
#Example of text file:#user1@domain.com
#user2@domain.com
#Import Module
ipmo MSOnline
#Authenticate to MSOLservice
Connect-MSOLService
#File prompt to select the userlist txt file
[System.Reflection.Assembly]::LoadWithPartialName("System.windows.forms") | Out-Null
  $OFD = New-Object System.Windows.Forms.OpenFileDialog
  $OFD.filter = "text files (*.*)| *.txt"
  $OFD.ShowDialog() | Out-Null
  $OFD.filename
If ($OFD.filename -eq '')
{
Write-Host "You did not choose a file. Try again" -ForegroundColor White -BackgroundColor Red
}
#Create a variable of all users
$users = Get-Content $OFD.filename
#License each user in the $users variable
foreach ($user in $users)
    {
    Write-host "Assigning License: $user"
    #Set-MsolUserLicense -UserPrincipalName $user -AddLicenses "companyname:ENTERPRISEPACK" -ErrorAction SilentlyContinue
    Set-MsolUserLicense -UserPrincipalName $user -AddLicenses "company:MCOMEETADV" -ErrorAction SilentlyContinue
    }


Save this text in red in a ConfAddOn.ps1 file.



Then create a file with UPN name of all the users you want to assign this license.



Run the ps1 file in Windows Azure Power shell



Type the admin credentials



Browse and then find the txt file with the users





You will finally see that the script adds the license to all the users in the txt file